Pay: $20-24 per hour (DOE)

Schedule: Full-Time, M-F 8AM – 4PM or 9AM – 5PM
Location: 130 Calo Ln, Lake Ozark, MO
Employment Type: Full-Time, On-site

The Care Manager serves as the primary point of contact and advocate for families after a student’s initial enrollment period. This role is central to care coordination, communication, and collaboration across clinical, residential, academic, and administrative teams to ensure a supportive, seamless treatment experience. In essence, the Care Manager serves as the “air traffic controller” connecting students and families with program staff and managing activities and communications between all stakeholders.

• Care Coordination & Family Support: Act as the primary liaison for parents, school districts, and referents; provide proactive, timely communication and support; coordinate quarterly on-campus family events.
• Treatment Team Collaboration: Coordinate and support Treatment Team Meetings, documentation, and interdisciplinary communication.
• Enrollment & Onboarding: Support new student and family onboarding and ongoing transition processes.
• Administrative & Clinical Support: Provide logistical and administrative support to the Clinical Department and assist with outcomes tracking and documentation.
• Relationship Management: Build and maintain trusting relationships with families, internal teams, and external partners; Coordinate campus visits for multiple stakeholders (parents, law enforcement, court officers).
• Outcomes Management: Ensure completion of bi-weekly surveys for both students and families.

• Must be at least 21 years of age
• Bachelor’s degree in a related field strongly preferred, or 1+ year of experience in a residential treatment or behavioral health setting
• Strong communication, organization, and collaboration skills
• Ability to pass background check
• Experience working with families, youth, or clinical teams preferred
• Strong Customer Service experience

• Meaningful Impact: Be the steady support system for families and students navigating treatment and healing.
• Collaborative Culture: Work within a relational, trauma-informed treatment model grounded in neuroscience and attachment research.
• Growth-Oriented Environment: Ongoing training, professional development, and opportunities to grow within the organization.
• Comprehensive Benefits: Medical, dental, vision, 401(k) with match, PTO, paid parental leave, and Employee Assistance Program (EAP).

Embark Behavioral Health is an Equal Employment Opportunity Employer committed to diversity, inclusion, and creating a workplace where people feel valued and supported.